Epoch pet “Eternal Bonds” Pet Portrait Collection

Loving Pet Parents,

The ”Eternal Bonds” Pet Portrait Collection Custom Pet Portrait Frame from Epoch Pet is a heartfelt tribute to your cherished pet. This exquisite piece is meticulously crafted to immortalize the visage of your beloved companion, offering a dignified and graceful representation that captures their unique spirit.

[PORTRAIT DESCRIPTION]

The “Pet Portraits” frame is handcrafted with a combination of high-quality ceramic for the portrait and solid wood for the frame. The portrait measures 6.5cm by 6.5cm, nestled within an elegant frame that is 18.5cm by 18.5cm in size, with a thickness of 4.5cm. Weighing approximately 400 grams, it’s a substantial yet delicate keepsake that respects your pet’s memory.

[CUSTOMIZATION PROCESS]

• Collecting Form Submission: Before placing your order, please fill up the collecting form attached in the product.
• Design Approval: We will create a preliminary design for your approval.
• Crafting: Once approved, our artisans will hand-paint the portrait with precision and care.
• Final Touches: A protective coating is applied to ensure the portrait’s longevity.

[PRODUCT DETAILS]

• Material: Ceramic for the portrait, solid wood for the frame
• Dimensions: Outer size 18.5*18.5 cm, Inner size 6.5*6.5 cm
• Weight: Approximately 400 grams
• Customization: Personalized pet portrait
• Shipping Time: Please allow approximately 2 weeks for customization and delivery

[BRAND STORY]

Epoch Pet is a brand founded by pet enthusiasts who believe that every pet is a cherished member of the family. We are dedicated to creating high-quality, personalized memorial products that honor the memory of our beloved pets.

[COMMUNITY & SUPPORT]

By purchasing from Epoch Pet, you are not only honoring your pet but also supporting our community. A portion of our proceeds is donated to local pet rescue organizations, helping pets in need.

[SHIPPING]

• Free Shipping: Available for orders over $150 to the USA and other locations, with customs duties and taxes being the responsibility of the customer.
• Shipping Times: 3-5 business days to the USA via UPS; Worldwide shipping (excluding Europe & USA) with delivery times depending on your location but not exceeding 10 business days.
• Handling Time: Orders are processed and shipped within 1 business day.

Each frame is handcrafted with love and care, ensuring each is a unique tribute to your pet’s one-of-a-kind spirit.

[EPOCH PET RETURN POLICY]

Your Happiness, Our Priority

At Epoch Pet, we want to ensure your experience is perfect. If your item arrives damaged, please inspect it upon arrival and report any damage within 24 hours. Our policy does not cover damage caused by accidents, misuse, or neglect after the product has left our hands.

We do not accept returns for change of mind. All our products have detailed capacity and dimension information on our website to help you make an informed choice.

To return an item, fill out our return form with as much detail as possible. You have the right to cancel and return your order within 7 days if the product was damaged during transport or found to be defective.

If your shipment arrives damaged, contact us at yourservice@epochpet.com as soon as possible. We only refund the cost of the product if there’s an issue due to delivery. We do not cover return shipping costs.

We’re here to help make your shopping experience with Epoch Pet a positive one. If you have any questions or need assistance, reach out to us. We’re committed to your happiness.

[IMPORTANT NOTE]

Given the handcrafted nature of each product, we kindly ask for your patience during the production process. Please note that as a custom product, once the order is placed and the design is approved, we do not accept returns or exchanges.

Choose the “Pet Portraits” Custom Pet Portrait Frame to provide a final resting place for your pet’s memory. It’s a respectful tribute to your pet and a testament to the enduring love in your heart.